<!-- Source: https://docs.vinsi.ai/account/billing -->
# Billing & Plans

Choose a support plan, buy call minutes, set up auto recharge, and find invoices.

Created: September 16, 2026

Updated: September 16, 2026

## Overview

Open your avatar menu and choose **Billing** (admins and members with Billing permission). Your minute balance shows in the avatar menu as **Available Minutes** — click it to buy more. Payments are processed securely by Stripe.

| Where                              | What you do there                                                  |
| ---------------------------------- | ------------------------------------------------------------------ |
| **Billing**                        | Usage, billing history, invoices, buy minutes, and purchase plans. |
| **Settings → Manage Plans**        | View and cancel your plan and other subscriptions.                 |
| **Settings → Balance Auto Reload** | Auto recharge and low-balance emails.                              |

## Support Plans

Plans include team seats, monthly minutes, onboarding, and support. Plan minutes reset monthly.

| Plan               | Price        | Users     | Minutes / month |
| ------------------ | ------------ | --------- | --------------- |
| VINSI Voice        | $299/month   | 1         | 500             |
| VINSI Professional | $499/month   | 5         | 2,000           |
| VINSI Premium      | $999/month   | 10        | 5,000           |
| VINSI Elite        | $1,999/month | Unlimited | 10,000          |
| VINSI Enterprise   | Contact us   | Unlimited | Custom          |

Additional users are $49/user/month; additional minutes are $0.30/minute.

### Purchase a Plan

1. Click **Purchase Plans** in the top bar, or go to **Billing** and open the plans. Plans are on the **Business** and **Enterprise** tabs.
2. Click **Purchase Support Plan** on the plan you want.
3. Read the **Support Service Agreement** to the end (you can **Download Agreement**), then tick **I have read and agree to the Support Services Agreement**. VINSI Voice also lets you add users and monthly minutes here.
4. Review the order summary and click **Proceed to Secure Checkout**.

After payment you'll see **Thank You for Your Purchase!**, and a VINSI Success Manager will reach out to schedule onboarding.

To change plans, contact VINSI support — or cancel your current plan in Manage Plans and purchase the new one when it ends.

## Minutes

AI agent calls and faxes (1 minute each) use minutes. Plan minutes are used first, then purchased minutes. The Billing page shows **Previous Month**, **Current Month**, **Plan Minutes** (used / total), and **Purchased Minutes**.

### Buy Minutes

1. Click **Available Minutes** (or **Buy Minutes**) in the avatar menu.
2. Pick 500, 1,000, 2,500, 5,000, or 10,000 minutes, or enter an exact amount.
3. Optionally enter a **Discount Code** and click **Apply**.
4. Click **Secure Checkout** and pay.

Minutes are **$0.30 each**.

### Auto Recharge

Avoid running out mid-campaign. Admins can set this in **Settings → Balance Auto Reload → Auto Recharge**:

1. Set **When balance goes below** (minutes).
2. Set **Bring my balance back up to** — each recharge buys enough minutes to reach this balance (it must be higher than the trigger).
3. Click **Save**. If no card is saved, you'll be asked to add one.

Balances are checked hourly. Use **Disable auto recharge** to turn it off. The **Balance Notifications** tab sets the balance at which your organization's owner and admins get a low-balance email — one email each time the balance drops below it.

## Other Charges

| Item             | Price          | Where                                                                                                |
| ---------------- | -------------- | ---------------------------------------------------------------------------------------------------- |
| Phone number     | $3/month each  | [Phone Numbers](https://docs.vinsi.ai/telephony/phoneNumbers#phoneNumbers-buy)                       |
| Additional seats | $49/month each | [Manage Organization](https://docs.vinsi.ai/organization/inviteTeamMembers#inviteTeamMembers-limits) |
| VINSI Meet       | $14.99/month   | [meet.vinsi.ai](https://docs.vinsi.ai/meet/overview#meet-billing)                                    |

## Billing History & Invoices

The **Billing History** grid lists **Date**, **Amount**, **Description**, **Type**, **Status**, and **Invoice**. Filter by type (Minutes Purchase, Phone Number Purchase, Support Plan, and more), search descriptions, or pick a date range (Today, This Week, This Month, Previous Month, This Quarter, or custom). Click **Invoice** (or **Receipt**) to open or download it.

If you see **Unable to connect to billing service. Displaying sample data.**, the rows shown aren't real — click **Retry Connection**.

## Manage & Cancel Subscriptions

Go to **Settings → Manage Plans** (admins):

- **Support Plan** — shows your plan and remaining plan minutes. **Cancel Support Plan** keeps the plan active until the end of the billing period.
- **Phone Numbers** — release numbers you no longer need (unassign agents first).
- **All Subscriptions** — every subscription (seats, add-ons) with renewal dates and **Cancel**.

## FAQ

| Question                                | Answer                                                                       |
| --------------------------------------- | ---------------------------------------------------------------------------- |
| Do unused plan minutes roll over?       | No — plan minutes reset monthly. Purchased minutes stay until used.          |
| How do I update my card?                | Contact VINSI support; a new card can also be entered at your next checkout. |
| Why can't I see Billing?                | You need the Admin role or Billing permission.                               |
| What happens when I run out of minutes? | AI calls and faxes stop until you buy minutes or auto recharge runs.         |