<!-- Source: https://docs.vinsi.ai/account/settings -->
# Account Settings

Update your profile picture and name, change your sign-in email, pick your display language, or delete your account.

Created: September 16, 2026

Updated: September 16, 2026

## Overview

Click your profile picture (or initials) in the top-right corner and choose **Settings**. The **Settings** menu on the left opens on **Account**, where you manage your own profile. These settings apply to you only, not your whole organization.

## Your Profile

### Profile Image

1. Under **Profile Image**, click **Upload Image** (or **Change Image** if you already have one).
2. Choose a JPEG, PNG, GIF, or WebP file up to 5 MB.

The image saves right away — you'll see **Profile image updated** and your header picture changes. Click **Remove** to go back to your initials.

### Name

1. Edit the **Name** field with your full name.
2. Click **Save Changes**. You'll see **Your settings have been updated successfully**.

The first word becomes your first name and everything after it your last name.

### Change Your Sign-in Email

The **Email** field is read-only. It's the address you sign in with and where notifications are sent. To change it:

1. Click **Change sign-in email** under the Email field. Your account profile window opens.
2. Add the new email address and enter the verification code sent to it.
3. Make the new address your primary email, then remove the old one if you no longer need it.

### User ID & Call Concurrency Limit

| Field                  | Details                                                                                                                |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| User ID                | Your unique identifier in VINSI. Read-only — share it with VINSI support when asked.                                   |
| Call Concurrency Limit | The maximum number of calls allowed at the same time for your account. Read-only — contact VINSI support to change it. |

## Signing In & Your Password

On the **Sign in** page, enter your **Email**. Then either enter your password and click **Sign in**, or click **Email me a sign-in code** and enter the **Verification code** from your email (use **Send a new code** if it doesn't arrive).

### Reset or Change Your Password

1. On the **Sign in** page, click **Forgot password?** (sign out first if you're signed in).
2. Enter your **Email Address** and click **Send Reset Code**.
3. Enter the 6-digit **Verification Code** from your email and click **Verify Code**.
4. Enter a **New Password** (at least 8 characters), type it again in **Confirm Password**, and save.

This is your VINSI sign-in password. Desk phone passwords are different — see [Desk Phones](https://docs.vinsi.ai/telephony/deskPhones#deskPhones-status).

## Language

Choose **Language** in the Settings menu.

- **Use browser language automatically** is on by default. The app follows your browser's language and shows it as **Detected language**. If your browser language isn't supported, English is used.
- Turn the switch off to pick a language yourself under **Select language**.

Supported languages: English, Español, Português, Français, Italiano, and Deutsch.

Your language choice is saved in this browser only. On another browser or device, set it again.

## Delete Your Account

Deleting your account is permanent and can't be undone. You're signed out and can no longer sign in with this account.

1. In the **Delete Account** section, type your full name exactly as it appears in the **Name** field (the box shows it as a hint).
2. Click **Delete Account**.
3. In the **Delete ACCOUNT** dialog, click **Yes, Delete Account**.

### If You Created Organizations

If you created any organizations, a **Confirmation Required** dialog appears next. Clicking **Yes, proceed** also deletes every organization you created, and their other members lose access to them. To keep an organization running, click **No, cancel** and [transfer ownership](https://docs.vinsi.ai/organization/manageOrganization#manageOrganization-transfer) before deleting your account.

## Other Settings

The Settings menu also includes:

| Menu item               | What it's for                                                                                  | Learn more                                                                                                                                                                                                                                                                                                   |
| ----------------------- | ---------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Manage Plans**        | Your support plan, phone credits, phone numbers, and subscriptions.                            | [Billing & Plans](https://docs.vinsi.ai/account/billing#billing-manage)                                                                                                                                                                                                                                      |
| **API Keys**            | Create and revoke API keys.                                                                    | [API Keys](https://docs.vinsi.ai/account/apiKeys)                                                                                                                                                                                                                                                            |
| **API Integration**     | Connect **Epic on FHIR**, **HubSpot**, **Salesforce**, **GoHighLevel**, or **Vinsi SaaS CRM**. | [Epic](https://docs.vinsi.ai/api-integration/epic), [HubSpot](https://docs.vinsi.ai/api-integration/hubspot), [Salesforce](https://docs.vinsi.ai/api-integration/salesforce), [GoHighLevel](https://docs.vinsi.ai/api-integration/gohighlevel), [Vinsi CRM](https://docs.vinsi.ai/api-integration/vinsi-crm) |
| **Balance Auto Reload** | Auto recharge and low-balance email notifications.                                             | [Auto Recharge](https://docs.vinsi.ai/account/billing#billing-auto-recharge)                                                                                                                                                                                                                                 |
| **Language**            | Display language.                                                                              | [Language](https://docs.vinsi.ai/account/settings#accountSettings-language) above                                                                                                                                                                                                                            |

## Troubleshooting

| Problem                                                     | What to do                                                                                     |
| ----------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| "Unsupported image type. Use JPEG, PNG, GIF, or WebP."      | Save the picture in one of those formats and upload again.                                     |
| "File too large. Maximum size is 5 MB."                     | Resize or compress the image first.                                                            |
| "Failed to load user data. Please try refreshing the page." | Refresh the page. If it keeps happening, sign out and back in.                                 |
| Delete Account button stays disabled                        | The name you typed must match the Name field exactly, including capital letters and spaces.    |
| Can't edit the Email field                                  | That's expected — use **Change sign-in email**.                                                |
| Language changed back                                       | Turn off **Use browser language automatically**, then pick a language. It's saved per browser. |