# Phone Manage phone numbers and review call history for your team. Created April 1, 2026 Updated: September 18, 2026 ## Overview The Phone section of CRM Admin brings together your team's phone configuration: **Phone Settings**, **Call Logs & Recordings**, **Phone Numbers**, **Call Center**, and **AI Coach Settings**. The same four cards also appear under **Phone → Admin** (`/phone/admin`). ### Phone Settings Members, desk phones, browser softphones, and AI phone agents — all in one place. Phone Settings is organized into these tabs: - **Member Phones** - **Queues** - **Hunt Groups** - **Skills** - **Voicemails** - **Settings** - **Screen** See the [Phone Settings](https://docs.vinsi.ai/crm/softphone) page for a walkthrough of each tab, and [Softphone](https://docs.vinsi.ai/telephony/softphone) for using the browser softphone. ### Call Logs & Recordings View call history, listen to recordings and review transcripts. This is the same table as **AI Phone Agents → Call Logs** — see the [Call Logs](https://docs.vinsi.ai/telephony/callLogs) page for details. ### Phone Numbers Buy, manage, and configure phone numbers for your AI agents and softphone. See the [Phone Numbers](https://docs.vinsi.ai/telephony/phoneNumbers) page for more details. ### Call Center Opens the Call Center workspace: the live wallboard, agent and queue reports, and call-center settings. It opens as a full page rather than a panel — use **Back to CRM Admin** at the top to return. Agents reach their own stats from the **My stats** link in the softphone. See [Call Center](https://docs.vinsi.ai/telephony/callCenter) for details. ### AI Coach Settings Configure coaching profiles and assign them to team members. - **AI Coach (Organization-wide)** — a switch showing **ENABLED** or **DISABLED**. Turning it off hides the AI Coach window in everyone's softphone. - **Add Coach** — enter a **Coach Name** to create a new coach. One coach is marked **DEFAULT**. - **Opening Pitch** and **Coaching Instructions** — set per coach. Leave either blank to use the built-in default, or click **Copy Defaults** to start from the built-in text. - **Team Coach Assignments** — choose a coach for each member. Unassigned members use the default coach. Coaching can also be turned on or off per member. - **Reset to Defaults** and **Save Changes** — saving requires write permission. Deleting a coach moves its assigned members to the default coach.