<!-- Source: https://docs.vinsi.ai/crm/softphone -->
# Phone Settings

Your team's business phone system — softphones, desk phones, hunt groups, queues, and voicemail — managed from CRM Admin.

Created: April 1, 2026

Updated: September 16, 2026

## Overview

Open **CRM → Admin → Phone Settings** (or **Phone → Admin**). Phone numbers are managed separately on the **Phone Numbers** card. Organization admins can make changes; other members see settings read-only.

## Phone Settings Tabs

| Tab               | What it's for                                                            | Guide                                                                                                                          |
| ----------------- | ------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------ |
| **Member Phones** | Numbers, extensions, inbound, hunt, voicemail, ring devices, desk phones | [Softphone](https://docs.vinsi.ai/telephony/softphone), [Desk Phones](https://docs.vinsi.ai/telephony/deskPhones)              |
| **Queues**        | Call queues, live wallboard, codes & supervisors                         | [Call Queues](https://docs.vinsi.ai/telephony/queues), [Call Center](https://docs.vinsi.ai/telephony/callCenter)               |
| **Hunt Groups**   | Numbers that ring a team                                                 | [Hunt Groups](https://docs.vinsi.ai/telephony/huntGroups)                                                                      |
| **Skills**        | Skills used for routing                                                  | [Skills-Based Routing](https://docs.vinsi.ai/telephony/skillsRouting)                                                          |
| **Voicemails**    | Every voicemail in the organization                                      | [Voicemail](https://docs.vinsi.ai/telephony/voicemail)                                                                         |
| **Settings**      | Default number, outbound caller ID, business hours, voicemail emails     | [Phone Numbers](https://docs.vinsi.ai/telephony/phoneNumbers), [Business Hours](https://docs.vinsi.ai/telephony/businessHours) |
| **Screen**        | Spam screening and blocked callers                                       | [Call Screening](https://docs.vinsi.ai/telephony/callScreening)                                                                |

## Getting Started

1. [Get phone numbers](https://docs.vinsi.ai/telephony/phoneNumbers#phoneNumbers-buy) for your team and main line.
2. In **Settings**, choose your [Default Phone Number](https://docs.vinsi.ai/telephony/phoneNumbers#phoneNumbers-default) and [business hours](https://docs.vinsi.ai/telephony/businessHours).
3. In **Member Phones**, click **\+ Add Phone** for each member — see [Add a Phone](https://docs.vinsi.ai/telephony/softphone#softphone-add-phone).
4. Turn on [voicemail](https://docs.vinsi.ai/telephony/voicemail#voicemail-member) and record greetings.
5. Optionally set up [hunt groups](https://docs.vinsi.ai/telephony/huntGroups) or [call queues](https://docs.vinsi.ai/telephony/queues) for team numbers.

## All Phone Guides

[**Phone Numbers & Caller ID**](https://docs.vinsi.ai/telephony/phoneNumbers)

Buy numbers, set the default line, outbound caller ID, and CNAM.

[**Softphone**](https://docs.vinsi.ai/telephony/softphone)

Add phones for members and make, transfer, and conference calls in the browser.

[**Desk Phones**](https://docs.vinsi.ai/telephony/deskPhones)

Provision Fanvil phones, shared lines, busy-lamp keys, and feature codes.

[**Voicemail**](https://docs.vinsi.ai/telephony/voicemail)

Greetings, email notifications with transcripts, and \*97.

[**Business Hours**](https://docs.vinsi.ai/telephony/businessHours)

Open hours and after-hours routing for the main line, hunt groups, and queues.

[**Hunt Groups**](https://docs.vinsi.ai/telephony/huntGroups)

Ring a team with ring all, linear, round robin, longest idle, or skills.

[**Call Queues**](https://docs.vinsi.ai/telephony/queues)

Hold callers in line with agent status, wrap-up, and callbacks.

[**Skills-Based Routing**](https://docs.vinsi.ai/telephony/skillsRouting)

Rate members by skill so the best person rings first.

[**Call Center**](https://docs.vinsi.ai/telephony/callCenter)

Supervisor wallboard, listen/whisper/barge, alerts, and reports.

[**Call Screening**](https://docs.vinsi.ai/telephony/callScreening)

Spam screening and blocked callers.

[**Call Logs & Recordings**](https://docs.vinsi.ai/telephony/callLogs)

Search calls, recordings, transcripts, and export.

[**Fax**](https://docs.vinsi.ai/telephony/fax)

Fax numbers, sending PDFs, and fax emails.