How to Use the Dashboard
Learn how to monitor call activity, analyze AI agent performance, and export reports using the VINSI.AI dashboard.
Created September 18, 2025 · Updated September 16, 2026
Filters
The Dashboard has four tabs: Overview, Geographic, Agent Performance, and Reports. The filters at the top apply to the data you see:
- Day / Week / Month and a date range
- Call Direction — All, Inbound, or Outbound
- Agent
- Batch (e.g.
B-###) — hidden when Call Direction is Inbound
Overview
The General Overview Dashboard provides a high-level summary of your call activity. Click Refresh Data to reload; the Last updated time is shown next to it.
- Total Call Minutes
- Number of Calls
- Call Success Rate
- Successful Calls / Tickets Created
- All Active Calls
Below the cards, the Call Dispositions chart (click a slice for details) and Average Call Duration by Agent chart are followed by an Agent Performance grid listing Agent Name, Call Count, and Average Duration.
Geographic
The Geographic tab shows where calls come from on a map.
- Toggle between United States and Global views
- Toggle the map between Calls and Duration
- Summary cards: Total Calls, Active Regions, Top Performing State, International Calls
- Top 5 States by volume and by average duration, Time Zone Distribution, Top Countries, and Language Distribution
Agent Performance
The Agent Performance tab provides detailed insights into how your AI agents are performing. Use Analysis View to switch between Overview, Agents, Voices, and Languages.
- Total Agents
- Top Performer
- Avg Success Rate
- Total Calls
Charts include Agent Call Distribution, Daily Call Volume by Top Agents, Voice Performance Analysis, and Language Distribution Analysis.
Reports
The Reports tab offers ready-made reports grouped by category.
| Category | Reports |
|---|---|
| Call Activity | All Calls, Inbound Calls, Outgoing Calls, Web Call Sessions, Daily Call Volume, Hourly Call Distribution, Longest Calls, Short Calls (under 30s) |
| Outcomes & Quality | Transferred Calls, Transfer Destinations, Failed / Error Calls, Disposition Summary, Scored Calls, Audited Calls, Flagged / Favorite Calls |
| Agents | Agent Performance Summary, Agent Activity by Day, Language Usage |
| Campaigns & Outbound | Batch Campaign Summary, Batch Call Detail |
| Callers & Usage | Repeat Callers, Monthly Usage |
Reports can be exported to Excel (up to 10,000 rows).