# How to Use the Dashboard Learn how to monitor call activity, analyze AI agent performance, and export reports using the VINSI.AI dashboard. Created September 18, 2025 · Updated September 16, 2026 ## Filters The **Dashboard** has four tabs: **Overview**, **Geographic**, **Agent Performance**, and **Reports**. The filters at the top apply to the data you see: - **Day / Week / Month** and a date range - **Call Direction** — All, Inbound, or Outbound - **Agent** - **Batch** (e.g. `B-###`) — hidden when Call Direction is Inbound ## Overview The **General Overview Dashboard** provides a high-level summary of your call activity. Click **Refresh Data** to reload; the **Last updated** time is shown next to it. - Total Call Minutes - Number of Calls - Call Success Rate - Successful Calls / Tickets Created - All Active Calls Below the cards, the **Call Dispositions** chart (click a slice for details) and **Average Call Duration by Agent** chart are followed by an **Agent Performance** grid listing Agent Name, Call Count, and Average Duration. ## Geographic The Geographic tab shows where calls come from on a map. - Toggle between **United States** and **Global** views - Toggle the map between **Calls** and **Duration** - Summary cards: Total Calls, Active Regions, Top Performing State, International Calls - Top 5 States by volume and by average duration, Time Zone Distribution, Top Countries, and Language Distribution ## Agent Performance The Agent Performance tab provides detailed insights into how your AI agents are performing. Use **Analysis View** to switch between Overview, Agents, Voices, and Languages. - Total Agents - Top Performer - Avg Success Rate - Total Calls Charts include Agent Call Distribution, Daily Call Volume by Top Agents, Voice Performance Analysis, and Language Distribution Analysis. ## Reports The Reports tab offers ready-made reports grouped by category. | Category | Reports | | ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------ | | **Call Activity** | All Calls, Inbound Calls, Outgoing Calls, Web Call Sessions, Daily Call Volume, Hourly Call Distribution, Longest Calls, Short Calls (under 30s) | | **Outcomes & Quality** | Transferred Calls, Transfer Destinations, Failed / Error Calls, Disposition Summary, Scored Calls, Audited Calls, Flagged / Favorite Calls | | **Agents** | Agent Performance Summary, Agent Activity by Day, Language Usage | | **Campaigns & Outbound** | Batch Campaign Summary, Batch Call Detail | | **Callers & Usage** | Repeat Callers, Monthly Usage | Reports can be exported to Excel (up to 10,000 rows).