Remote Control
Let a teammate or support agent control your computer during a meeting — with your permission, and stoppable anytime.
Created: September 16, 2026
Updated: September 16, 2026
Overview
Remote control works for the person sharing their screen. They install a small helper app, VINSI Remote, choose who gets control, and approve a prompt on their computer. Windows and macOS are supported.
Only give control to people you trust. They can use your mouse and keyboard until you remove control or stop sharing.
Install VINSI Remote
Install once per computer, before or during a meeting:
- On meet.vinsi.ai (or CRM → Admin → Video Meetings), find VINSI Remote Helper and click Windows or macOS.
- Run the download. Choose Install to keep it for next time, or Connect for one-time access.
In a meeting, the Remote control window offers the same download if the helper isn't found. After installing, click I've installed it; if several computers are listed, choose This one.
Give Control
- Click Share and share your screen.
- Click Remote control. You should see VINSI Remote is installed and ready on this computer.
- Under Let someone control your computer, pick the person and click Allow control.
- When they connect, accept the prompt that appears on your computer.
Everyone in the meeting sees who is controlling the shared screen.
Take Control
- You'll see "{name} is letting you control their screen". Open Remote control and click Connect.
- Wait for them to accept the prompt. Their screen opens inside the meeting, and the meeting pops out to a small window.
- Use Full screen for more room, and Stop controlling when you're done.
Stop Control
The person sharing can end control at any time:
- Open Remote control and click Remove control, or
- Stop sharing your screen.
Access links also expire automatically after 60 minutes.
Troubleshooting
| Message or problem | What to do |
|---|---|
| No Remote control button | Start sharing your screen first. |
| "VINSI Remote isn't running on this computer" | Start the helper (or reinstall it) and try again. |
| "Not detected yet" | Make sure the helper finished installing and is running, then click I've installed it again. |
| "Your computer looks offline" | Check the computer is awake and connected, and the helper is running. |
| Controller can't see the screen | Accept the permission prompt on the shared computer. |