<!-- Source: https://docs.vinsi.ai/meet/remote-control -->
# Remote Control

Let a teammate or support agent control your computer during a meeting — with your permission, and stoppable anytime.

Created: September 16, 2026

Updated: September 16, 2026

## Overview

Remote control works for the person **sharing their screen**. They install a small helper app, **VINSI Remote**, choose who gets control, and approve a prompt on their computer. Windows and macOS are supported.

Only give control to people you trust. They can use your mouse and keyboard until you remove control or stop sharing.

## Install VINSI Remote

Install once per computer, before or during a meeting:

1. On **meet.vinsi.ai** (or CRM → Admin → Video Meetings), find **VINSI Remote Helper** and click **Windows** or **macOS**.
2. Run the download. Choose **Install** to keep it for next time, or **Connect** for one-time access.

In a meeting, the **Remote control** window offers the same download if the helper isn't found. After installing, click **I've installed it**; if several computers are listed, choose **This one**.

## Give Control

1. Click **Share** and share your screen.
2. Click **Remote control**. You should see _VINSI Remote is installed and ready on this computer_.
3. Under **Let someone control your computer**, pick the person and click **Allow control**.
4. When they connect, **accept the prompt** that appears on your computer.

Everyone in the meeting sees who is controlling the shared screen.

## Take Control

1. You'll see _"{name} is letting you control their screen"_. Open **Remote control** and click **Connect**.
2. Wait for them to accept the prompt. Their screen opens inside the meeting, and the meeting pops out to a small window.
3. Use **Full screen** for more room, and **Stop controlling** when you're done.

## Stop Control

The person sharing can end control at any time:

- Open **Remote control** and click **Remove control**, or
- Stop sharing your screen.

Access links also expire automatically after 60 minutes.

## Troubleshooting

| Message or problem                            | What to do                                                                                       |
| --------------------------------------------- | ------------------------------------------------------------------------------------------------ |
| No **Remote control** button                  | Start sharing your screen first.                                                                 |
| "VINSI Remote isn't running on this computer" | Start the helper (or reinstall it) and try again.                                                |
| "Not detected yet"                            | Make sure the helper finished installing and is running, then click **I've installed it** again. |
| "Your computer looks offline"                 | Check the computer is awake and connected, and the helper is running.                            |
| Controller can't see the screen               | Accept the permission prompt on the shared computer.                                             |