# Analytics Quality assurance insights and performance analysis across your agents and campaigns. **Elite plan required — Upgrade needed to unlock QA Calls features!** Created April 1, 2026 ## Overview The Analytics page gives you a deeper view into the quality of your QA calls. It is organized into five tabs, each focused on a different aspect of agent and call performance. ### Agent Benchmarks Displays each agent's average quality score as a percentage, normalized across all campaigns they are part of. This gives you a fair, apples-to-apples comparison of agent performance regardless of which campaign they were evaluated under. ### Score Distribution Shows how your evaluated calls are spread across score ranges — for example, how many calls scored Excellent, Good, Fair, or Poor. All values are normalized to a percentage so you can spot patterns in call quality at a glance, regardless of total volume. ### Low Performer Tracker Compares each agent's average score over the last 30 days against their score from the previous 30-day period. This makes it easy to identify agents who are trending downward and may need coaching, as well as agents who have meaningfully improved. ### Call Volume vs Score Plots call volume against average quality score for each agent, making it easy to identify agents who are handling a high number of calls but delivering below-average quality. This helps prioritize where coaching or workload adjustments are needed most. ### QA Alerts Automatically flags calls that fall below a defined quality threshold so they can be reviewed and actioned. QA Alerts help you catch underperforming calls quickly without having to manually scan through every result.