Campaigns

Overview

Campaigns are a way to organize your QA calls into categories. Rather than representing a marketing effort, a campaign is simply a label that groups related calls together — for example by team, call type, product line, or any other classification that makes sense for your workflow.

Each campaign entry in the list displays a name and an optional description shown beneath it, making it easy to identify what a campaign represents at a glance.

From this page you can also see key details about each campaign at a glance:

• Status — whether the campaign is currently Active or Inactive.
• Script — shows whether an evaluation script has been defined for the campaign. A Defined status means the AI has a script to follow when scoring calls; a dash indicates no script has been set up yet.
• Max Score — the maximum score a call can receive when evaluated against this campaign's criteria.
• Dispositions — the call disposition tags associated with the campaign (e.g. Fake, Real, Bot, Call). These are used by the AI to classify the outcome of each evaluated call.
• Created — the date the campaign was created.

Use the Edit button on any row to update the campaign's name, description, script, max score, or dispositions.

Adding a Campaign

To create a new campaign, click the button at the top of the page. A form will appear where you can define the campaign's name, description, evaluation script, max score, and dispositions.