# Campaigns Organize your QA calls into categories using campaigns. **Elite plan required — Upgrade needed to unlock QA Calls features!** Created April 1, 2026 ## Overview Campaigns are a way to organize your QA calls into categories. Rather than representing a marketing effort, a campaign is simply a label that groups related calls together — for example by team, call type, product line, or any other classification that makes sense for your workflow. Each campaign entry in the list displays a **name** and an optional **description** shown beneath it, making it easy to identify what a campaign represents at a glance. From this page you can also see key details about each campaign at a glance: - **Status** — whether the campaign is currently Active or Inactive. - **Script** — shows whether an evaluation script has been defined for the campaign. A **Defined** status means the AI has a script to follow when scoring calls; a dash indicates no script has been set up yet. - **Max Score** — the maximum score a call can receive when evaluated against this campaign's criteria. - **Dispositions** — the call disposition tags associated with the campaign (e.g. Fake, Real, Bot, Call). These are used by the AI to classify the outcome of each evaluated call. - **Created** — the date the campaign was created. Use the **Edit** button on any row to update the campaign's name, description, script, max score, or dispositions. ### Adding a Campaign To create a new campaign, click the  button at the top of the page. A form will appear where you can define the campaign's name, description, evaluation script, max score, and dispositions.