# Dashboard A real-time view of your QA call activity — track uploads, evaluations, scores, and agent performance at a glance. **Elite plan required — Upgrade needed to unlock QA Calls features!** Created April 1, 2026 ## Overview The QA Dashboard gives your team an at-a-glance view of call quality across your organization. It is organized into four sections — summary cards at the top, a calls-over-time chart, an agent performance table, and a recent uploads feed at the bottom. You can use the dropdown next to **Upload Calls** to switch between campaigns.  ### Recent Uploads A feed of the most recently uploaded call recordings. Click **View all →** to go to the full uploads list. - **Agent** — the agent whose call was uploaded - **Campaign** — the QA campaign the call was evaluated under - **Score** — the call's score out of the campaign maximum, with a quality label — **Excellent**, **Good**, **Fair**, or **Poor** - **Date** — when the call was uploaded ### Summary Cards Four metric tiles at the top of the dashboard give you an instant snapshot of overall QA activity. #### Total Uploaded Total number of call recordings uploaded, across all time. #### Evaluated Total number of calls that have been reviewed and scored. #### Avg Score The average quality score across all evaluated calls. #### Active Campaigns Number of QA campaigns currently running. ### Calls Over Time A line chart showing the volume of uploaded and evaluated calls over time. Use the **Day**, **Week**, and **Month** toggles to adjust the time resolution. - **Uploaded** — total calls added to the system in the selected period - **Evaluated** — calls that were scored within the selected period ### Performance Summary The Agent Performance table breaks down QA activity by agent. Click **Manage Agents →** to go directly to the Agents page. - **Agent** — the agent's name and email address - **Calls QA'd** — number of calls evaluated for that agent - **Avg Score** — the agent's average quality score across evaluated calls - **Status** — whether the agent is currently Active or Inactive - **Performance** — a visual indicator of the agent's overall performance trend