Upload
Upload call recordings to be scored and reviewed within your QA campaigns.
Elite plan required — Upgrade needed to unlock QA Calls features!
Created April 1, 2026
Overview
You can reach this page by selecting the Upload tab in the QA Calls navigation bar, or by clicking the 
button found on the Dashboard, Campaign, or Results tab.
The Upload page is where you add call recordings to be evaluated within a QA campaign. Supported file formats are MP3, WAV, M4A, and OGG — up to 200 MB per file. You can upload multiple files at once.
For each upload, you must assign it to a campaign. You can also optionally add the agents involved in the call. An indicator next to each campaign will let you know whether it has an evaluation script attached — this is set when the campaign is created.
You can set agent information individually for each call, or use the 
button to apply the same agents across all uploaded calls at once.
Once everything is set, click 
to submit your files for processing and evaluation.