# Call Logs & Recordings Search every call your AI agents and team make or take, listen to recordings, read transcripts and summaries, and export. Created: September 16, 2026 Updated: September 16, 2026 ## Overview The call log includes AI phone agent calls (inbound, outbound, batch, and web), plus softphone and desk phone calls — shown with the member's name followed by _(Softphone)_. ## Where to Find Call Logs - **AI Phone Agents → Call Logs** - **CRM → Admin → Phone → Call Logs & Recordings** - **Phone → Admin → Call Logs & Recordings** All three show the same list, based on your permissions. ## Search & Filter - **Search Call Logs** — matches phone numbers, call ID (e.g. `C-1234`), disposition, status, AI agent name, or member name and extension. - **Select Date & Time** — choose **Pick one Date** or **Filter by Range**, with optional start and end times, then **Apply**. With no date picked, all calls are shown. - **Ask AI** — type requests like "Calls longer than 5 minutes" or "Group by agent" to filter, sort, or group the grid. - Click a column header to sort, or drag a column to group by it. **Reset** clears everything. ## Columns | Column | Shows | | ------------------------------- | --------------------------------------------------------------- | | **Call ID** | Call number, e.g. C-1234. | | **Agent** | AI agent or member, with an icon for web, inbound, or outbound. | | **From Number** / **To Number** | Phone numbers (WEB for website calls). | | **Disposition** | The call outcome. | | **Date** / **Duration** | When and how long. | | **Recording** | Play, download, and delete. | | **Overview** | Summary and Transcript buttons, and live or error status. | ## Transcripts, Summaries & Recordings - **Transcript** — the full conversation (caller in green, agent in blue). Adjust text size or **Export** as a text file. - **Summary** — an AI summary, call information, and any **Data Collected** by the agent. Also exportable. - **Recording** — ▶ plays in a player with a waveform or live visualizer; ⬇ downloads either the **complete recording** (with welcome message) or the **original recording** (conversation only). ### When Recordings Appear Recordings usually appear within a minute or two after the call ends, but can occasionally take up to an hour. Softphone calls may show _processing_ until the recording is ready. ## Listening to Live Calls AI agent calls in progress show a **🎧 In Progress** badge. Click it to listen live; click **Stop Listening & Close** when done. For live coaching of human agents in queues, see [Call Center](https://docs.vinsi.ai/telephony/callCenter#callCenter-monitor). ## Export 1. Filter the list to the calls you want. 2. Click **Export**. 3. Choose **CSV**, **EXCEL**, or **PDF**, and **Filtered records** or **All records**. 4. Optionally tick **Include Transcript**, **Include Summary**, and **Include Data Content**. ## Deleting & Privacy - Organization admins (or members with call log write permission) can delete a recording with the 🗑 button. - Members whose calls should stay private can be hidden from the call log by an admin in Phone Settings → Member Phones; only they see their own calls.