# Call Screening & Blocked Callers Stop spam and scam calls automatically, and block specific numbers from reaching your team. Created: September 16, 2026 Updated: September 18, 2026 ## Overview Both tools are in **CRM → Admin → Phone Settings → Screen**, on two tabs at the top of the panel, and require an organization admin: - **Inbound Call Screening** — checks callers against spam and scam databases, per number. - **Blocked Callers** — your own list of numbers that can't call you. ## Spam Call Screening 1. On the **Inbound Call Screening** tab, find the number (the table shows who it's **Assigned To**). 2. Tick **Screening** to turn it on. 3. Choose the **Action**. It saves immediately. Screening only works on calls from the US and Canada, and only numbers bought through VINSI are listed. ### Reject vs. Flag | Action | What happens to a suspected spam call | | -------------------- | ----------------------------------------------------------------------- | | **Reject** (default) | The caller hears "call cannot be completed" and your phones never ring. | | **Flag only** | The call rings through as usual, marked as possible spam. | Start with **Flag only** on your main line if you're worried about blocking real customers. ## Blocked Callers 1. On the **Blocked Callers** tab, enter the **Phone number to block** (at least 10 digits). 2. Choose the scope: **Org-wide (all numbers)** or one of your numbers. 3. Optionally add a **Reason** so teammates know why. 4. Click **Block**. Blocked callers hear "call cannot be completed". Numbers match on their last 10 digits, so `5551234567` and `+1 (555) 123-4567` are the same entry. ### Org-wide vs. One Number - **Org-wide** — the caller can't reach any of your numbers. - **A specific number** — blocked only when calling that number (e.g. a harasser of your support line who is still a sales prospect). ### Unblock a Caller Click **Unblock** next to the entry and confirm. Their future calls ring through again. ## FAQ | Question | Answer | | ---------------------------------------------- | -------------------------------------------------------------------------------------- | | Can I block callers with no caller ID? | No — calls without a number can't be matched against the list. | | Does blocking affect outbound calls? | No, you can still call a blocked number. | | Can I block the same number twice? | No — you'll see "already blocked" for the same scope. | | Does screening work for international callers? | Spam screening only checks US and Canadian calls; the block list works for any number. |