Desk Phones

Overview

A desk phone registers to the VINSI phone server (pbx.vinsi.ai) with its own credentials and shares its member's phone number and extension — so it can ring together with their softphone. Desk phones are added and managed by administrators in CRM → Admin → Phone Settings → Member Phones.

Supported Phones

Fanvil IP phones, including the V62, V62G, V63, V63G, V64, V65, V66, V67, V67G, V68, X3 series (X3, X3G, X3S, X3SP, X3U, X3UPro), X6U, X7A, X7C, X7C-V2, X210, and X210i. Other SIP phones may work with manual setup but aren't auto-configured.

Add a Desk Phone

1. Go to Phone Settings → Member Phones and click + Add Phone at the bottom (or + Add in the member's row).
2. Select the Member.
3. Pick the Phone Number (required for a desk phone) and enter an Extension.
4. Choose the Model, or I don't know / auto-detect — the model and MAC address are detected when the phone first checks in.
5. Click Add.

To give a member a second desk phone, expand their row and click + Add another phone.

Save the Credentials

The Desk Phone Provisioned window shows the SIP address, user ID, password, and server. The password is shown only once — use Copy All or Download Phone Config before clicking I saved the credentials.

Connect the Phone

Plug the phone into your network, find its IP address (on the phone's status screen), and open that address in a browser to reach the phone's web admin page.

Auto-Provisioning (Recommended)

Set this up once and the phone keeps itself up to date with everything you change in VINSI:

1. In the phone's web admin, open the static provisioning settings.
2. Enter the Server Address and Configuration File Name shown in the Provisioned window (also under Edit Phone → Status).
3. Set Protocol to HTTPS, Update Mode to Update at time interval, and the interval to 1 hour.
4. Click Apply, then Auto Provision Now.

The phone registers, loads its busy-lamp keys, company directory (VINSI Directory), voicemail key, and time settings, and checks for changes every hour. Use Push Now in Edit Phone to apply changes immediately.

Import a Config File

Alternatively, click Download Phone Config (or Download Config in Edit Phone) and import the .txt file on the phone under System → Configurations → Import Configurations. Imported files don't update automatically — re-import after changes, or set up auto-provisioning.

Edit Phone

Click Edit Phone in the member's row. Tabs:

Shared Lines & Extra Numbers

• Shared line — turn on Shared line (ring on multiple phones) to use the same line on up to 5 phones (e.g. a front desk with several handsets).
• Add another line — up to 5 extra lines per phone: another phone number, an internal extension only, or an existing shared line.

Busy-Lamp Keys

Every coworker with an extension appears on the phone's side keys automatically. The light turns on when they're on a call; press the key to call them. In Function Keys, use Move up / Move down to reorder and Hide from phone to remove someone, then Save function keys.

Status, Push & Reboot

• Push Now — tells the phone to fetch its configuration right away.
• Reboot Now — restarts the phone (active calls drop).
• Upgrade Now — appears on the Status tab when newer firmware is available.
• Rotate Password — changes the phone's web admin password; do this if it still uses the factory default.

To remove a phone, click the trash icon (Deprovision desk phone) in the member's row.

Using a Desk Phone

• Outside calls — dial the 10-digit number, 1 + number, or +country code number.
• Coworkers — dial their extension, press their busy-lamp key, or pick them from VINSI Directory.
• Voicemail — the message light turns on when you have new voicemail; press the Message key to listen.
• Calls are recorded and appear in Call Logs & Recordings.

Feature Codes

Play & Delete Voicemail

When the message light is on, you have new voicemail. To listen from your desk phone:

1. Dial *97 (or press the Message key).
2. You hear how many messages you have, then the newest message plays with the date and time it was left.
3. Press a key at any time while listening:

• If you don't press anything, the next message plays after a few seconds.
• Your newest 20 messages are available by phone.

More options, like greetings and email notifications, are in Voicemail.

Outbound Caller ID

Outside callers see the phone's assigned number — or your organization's default number if an admin turned on Always use this number as the outbound caller ID (Phone Settings → Settings). The name comes from the phone's Display Name, falling back to your organization's default caller ID name, then the member's name.

Troubleshooting