# Desk Phones Set up Fanvil desk phones on VINSI, keep them configured automatically, and use extensions, busy lamps, voicemail, and paging. Created: September 16, 2026 Updated: September 16, 2026 ## Overview A desk phone registers to the VINSI phone server (`pbx.vinsi.ai`) with its own credentials and shares its member's phone number and extension — so it can ring together with their [softphone](https://docs.vinsi.ai/telephony/softphone). Desk phones are added and managed by administrators in **CRM → Admin → Phone Settings → Member Phones**. ### Supported Phones **Fanvil** IP phones, including the V62, V62G, V63, V63G, V64, V65, V66, V67, V67G, V68, X3 series (X3, X3G, X3S, X3SP, X3U, X3UPro), X6U, X7A, X7C, X7C-V2, X210, and X210i. Other SIP phones may work with manual setup but aren't auto-configured. ## Add a Desk Phone 1. Go to **Phone Settings → Member Phones** and click **\+ Add Phone** at the bottom (or **\+ Add** in the member's row). 2. Select the **Member**. 3. Pick the **Phone Number** (required for a desk phone) and enter an **Extension**. 4. Choose the **Model**, or _I don't know / auto-detect_ — the model and MAC address are detected when the phone first checks in. 5. Click **Add**. To give a member a second desk phone, expand their row and click **\+ Add another phone**. ### Save the Credentials The **Desk Phone Provisioned** window shows the SIP address, user ID, **password**, and server. The password is shown **only once** — use **Copy All** or **Download Phone Config** before clicking **I saved the credentials**. | Setting | Value | | -------------------- | ------------ | | Server / Registrar | pbx.vinsi.ai | | Port | 5060 | | Transport | UDP | | Registration expires | 180 | ## Connect the Phone Plug the phone into your network, find its IP address (on the phone's status screen), and open that address in a browser to reach the phone's web admin page. ### Auto-Provisioning (Recommended) Set this up once and the phone keeps itself up to date with everything you change in VINSI: 1. In the phone's web admin, open the static provisioning settings. 2. Enter the **Server Address** and **Configuration File Name** shown in the Provisioned window (also under Edit Phone → **Status**). 3. Set **Protocol** to HTTPS, **Update Mode** to _Update at time interval_, and the interval to 1 hour. 4. Click **Apply**, then **Auto Provision Now**. The phone registers, loads its busy-lamp keys, company directory (_VINSI Directory_), voicemail key, and time settings, and checks for changes every hour. Use **Push Now** in Edit Phone to apply changes immediately. ### Import a Config File Alternatively, click **Download Phone Config** (or **Download Config** in Edit Phone) and import the `.txt` file on the phone under **System → Configurations → Import Configurations**. Imported files don't update automatically — re-import after changes, or set up auto-provisioning. Custom wallpaper and boot logo are uploaded once on the phone itself (Phone Settings → Background and Boot Logo). ## Edit Phone Click **Edit Phone** in the member's row. Tabs: | Tab | Settings | | ----------------- | ------------------------------------------------------------------------------------------------------------------------ | | **Basics** | Label, extension, display name (caller ID name), phone number, **Forward all calls to**, ringtone, SIP transport, notes. | | **Numbers** | Shared line and additional lines. | | **Function Keys** | Order and visibility of coworker busy-lamp keys, key label size. | | **Voicemail** | Send unanswered calls to voicemail, ring seconds before voicemail, email CC recipients. | | **Date & Time** | Time zone and daylight saving. | | **Status** | Last check-in, IP and MAC, provisioning details, firmware upgrade, web admin password. | | **Advanced SIP** | Keepalive and registration options — leave the defaults unless support asks you to change them. | ### Shared Lines & Extra Numbers - **Shared line** — turn on _Shared line (ring on multiple phones)_ to use the same line on up to 5 phones (e.g. a front desk with several handsets). - **Add another line** — up to 5 extra lines per phone: another phone number, an internal extension only, or an existing shared line. ### Busy-Lamp Keys Every coworker with an extension appears on the phone's side keys automatically. The light turns on when they're on a call; press the key to call them. In **Function Keys**, use **Move up** / **Move down** to reorder and **Hide from phone** to remove someone, then **Save function keys**. ### Status, Push & Reboot - **Push Now** — tells the phone to fetch its configuration right away. - **Reboot Now** — restarts the phone (active calls drop). - **Upgrade Now** — appears on the Status tab when newer firmware is available. - **Rotate Password** — changes the phone's web admin password; do this if it still uses the factory default. To remove a phone, click the trash icon (_Deprovision desk phone_) in the member's row. ## Using a Desk Phone - **Outside calls** — dial the 10-digit number, 1 + number, or +country code number. - **Coworkers** — dial their extension, press their busy-lamp key, or pick them from _VINSI Directory_. - **Voicemail** — the message light turns on when you have new voicemail; press the **Message** key to listen. - Calls are recorded and appear in **Call Logs & Recordings**. ### Feature Codes | Dial | What it does | | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | \*97 | Play your voicemail (same as the Message key) — press 7 to delete a message. See [Play & Delete Voicemail](https://docs.vinsi.ai/telephony/deskPhones#deskPhones-voicemail). | | \*724 | Page — make an announcement through every desk phone's speaker (administrators only). | | \*45 | Call queues: log in / log out. | | \*46 | Call queues: Unavailable / Available. | | \*47 | Call queues: done with wrap-up. | ### Play & Delete Voicemail When the message light is on, you have new voicemail. To listen from your desk phone: 1. Dial `*97` (or press the **Message** key). 2. You hear how many messages you have, then the newest message plays with the date and time it was left. 3. Press a key at any time while listening: | Press | To | | ------- | ------------------------ | | 1 | Skip to the next message | | 3 | Call the person back | | 7 | **Delete** the message | | 9 | Replay the message | | \* or # | Exit voicemail | - If you don't press anything, the next message plays after a few seconds. - Your newest 20 messages are available by phone. More options, like greetings and email notifications, are in [Voicemail](https://docs.vinsi.ai/telephony/voicemail). ### Outbound Caller ID Outside callers see the phone's assigned number — or your organization's default number if an admin turned on _Always use this number as the outbound caller ID_ (Phone Settings → Settings). The name comes from the phone's **Display Name**, falling back to your organization's default caller ID name, then the member's name. ## Troubleshooting | Problem | What to check | | ------------------------------------ | --------------------------------------------------------------------------------------------------------- | | Phone won't register | Re-check the server, user ID, and password; make sure your network allows outbound SIP (UDP 5060). | | Changes don't show on the phone | Click **Push Now**, or confirm auto-provisioning is set up (Edit Phone → Status shows the last check-in). | | Lost the SIP password | It can't be shown again — deprovision and add the phone again, then re-provision it. | | Phone doesn't ring on inbound calls | Check the member's **Inbound** is on and **Rings** isn't _Softphone only_. | | Too many coworkers for the side keys | Hide or reorder keys in **Function Keys**. | | Wrong time on the phone | Set the time zone in **Date & Time**, then re-import the config file (US time zones need a re-import). |