<!-- Source: https://docs.vinsi.ai/telephony/phoneDashboard -->
# Phone Dashboard & My Call Log

Track your team's calls, texts, and faxes with charts and exportable reports, and review your own call history.

Created: September 16, 2026

Updated: September 16, 2026

## Overview

Switch to the **Phone** product from the product switcher in the header. Its **Dashboard** shows organization-wide activity for people using VINSI Phone — softphone and desk phone calls, text messages, and faxes. **Call Log** shows only your own calls.

The Phone product is included with any purchased support plan. Without one, Phone pages show **Phone requires a plan** with a **View plans** button (see [Billing](https://docs.vinsi.ai/account/billing)).

AI phone agent calls aren't included here — find those in [Call Logs](https://docs.vinsi.ai/telephony/callLogs). Voicemails have their own page, see [Voicemail](https://docs.vinsi.ai/telephony/voicemail).

## The Phone Menu

Organization admins see every item. Members see the **Phone** product and each item only when their permissions allow it — see [Roles & Permissions](https://docs.vinsi.ai/organization/manageOrganization#manageOrganization-roles).

| Menu item         | What it does                                                                                                                                                               | Permission          |
| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------- |
| **Dashboard**     | Charts and reports (this page).                                                                                                                                            | Phone               |
| **Softphone**     | Make and receive calls in the browser. See [Softphone](https://docs.vinsi.ai/telephony/softphone).                                                                         | Softphone           |
| **Text Messages** | Send and receive texts. See [Text Messages](https://docs.vinsi.ai/telephony/textMessages).                                                                                 | Text Messages       |
| **Fax**           | Send and receive faxes. See [Fax](https://docs.vinsi.ai/telephony/fax).                                                                                                    | Fax                 |
| **Call Log**      | Your personal call history.                                                                                                                                                | Call Logs           |
| **Voicemail**     | Your voicemail inbox. See [Voicemail](https://docs.vinsi.ai/telephony/voicemail).                                                                                          | Organization admins |
| **Admin**         | Shortcut cards to **Phone Settings**, **Call Logs & Recordings**, **Phone Numbers**, and **AI Coach Settings**. See [Phone Settings](https://docs.vinsi.ai/crm/softphone). | Organization admins |

## Phone Dashboard

The top of the **Phone Dashboard** has quick links to **Softphone**, **Text Messages**, **Fax**, and **Call Log**. Below are four tabs: **Overview**, **Call Analytics**, **Messaging & Fax**, and **Reports**.

Each tab has its own date range in the top-right: **Last 7 days**, **Last 30 days** (default), **Last 90 days**, **Last 180 days**, or **Last 365 days**. Days and hours are grouped in UTC.

### Overview Tab

Four totals for the period — **Calls**, **Call Minutes**, **Text Messages**, and **Faxes** — followed by:

| Chart                 | Shows                                |
| --------------------- | ------------------------------------ |
| Calls per Day         | Inbound and outbound calls each day. |
| Call Minutes per Day  | Total talk minutes each day.         |
| Text Messages per Day | Texts sent and received each day.    |
| Faxes per Day         | Faxes sent and received each day.    |

### Call Analytics Tab

| Chart               | Shows                                                      |
| ------------------- | ---------------------------------------------------------- |
| Calls by Member     | Call count for the 12 busiest members.                     |
| Minutes by Member   | Talk minutes for the same members.                         |
| Busiest Hours (UTC) | Calls by hour of the day.                                  |
| Calls by Status     | Share of calls by outcome, such as completed or no-answer. |

### Messaging & Fax Tab

| Chart                 | Shows                                                   |
| --------------------- | ------------------------------------------------------- |
| Texts by Member       | Sent and received texts for the 12 most active members. |
| Text Messages per Day | Texts sent and received each day.                       |
| Fax Pages per Day     | Total fax pages each day.                               |
| Faxes by Status       | Share of faxes by status, such as delivered or failed.  |

## Reports

The **Reports** tab lists report cards grouped into **Softphone Calls**, **Text Messages**, and **Fax**. Pick a date range, then click a card to open the report. Click **All Reports** to go back.

### Available Reports

| Group           | Report                    | Shows                                                                     |
| --------------- | ------------------------- | ------------------------------------------------------------------------- |
| Softphone Calls | All Calls                 | Every call with member, direction, From, To, minutes, and status.         |
| Softphone Calls | Inbound Calls             | Calls received on member lines and hunt groups.                           |
| Softphone Calls | Outbound Calls            | Calls placed from the dialer and desk phones.                             |
| Softphone Calls | Missed / Incomplete Calls | Calls that didn't complete normally.                                      |
| Softphone Calls | Longest Calls             | Calls ranked by duration.                                                 |
| Softphone Calls | Calls by Member           | Calls, inbound, outbound, total and average minutes per member.           |
| Softphone Calls | Daily Call Volume         | Calls and minutes per day by direction.                                   |
| Softphone Calls | Hourly Call Distribution  | Calls and minutes by hour (UTC).                                          |
| Softphone Calls | Calls by Status           | Calls and minutes per outcome.                                            |
| Softphone Calls | Top Dialed Numbers        | Most-called outbound numbers, with the last call time.                    |
| Softphone Calls | Top Inbound Callers       | Numbers that call you the most.                                           |
| Softphone Calls | Monthly Usage             | Calls, minutes, texts, and faxes per month.                               |
| Text Messages   | All Text Messages         | Every text sent and received, with a message preview.                     |
| Text Messages   | Texts by Member           | Messages, sent, and received per member.                                  |
| Text Messages   | Daily Text Volume         | Messages sent and received per day.                                       |
| Text Messages   | Text Conversations        | Messages grouped by the other party's number, with the last message time. |
| Text Messages   | Unread Messages           | Incoming texts nobody has read yet.                                       |
| Text Messages   | Texts by Status           | Counts by delivery status (sent, delivered, failed).                      |
| Fax             | All Faxes                 | Every fax with file name, pages, and status.                              |
| Fax             | Failed Faxes              | Failed faxes with the error reason.                                       |
| Fax             | Faxes by Status           | Faxes and pages per status.                                               |
| Fax             | Daily Fax Volume          | Faxes sent and received, and pages, per day.                              |

### Sort, Page & Export

- Click a column header to sort.
- Choose 10, 25, 50, or 100 rows per page at the bottom of the table. The row count is shown next to the export button.
- Click **Export to Excel** to download the report as an `.xlsx` file. Exports include up to 10,000 rows — narrow the date range if a report has more.

## My Call Log

Open **Phone → Call Log** to see calls you placed or answered on your softphone or desk phone, newest first, 25 per page. The total appears at the top (for example, **42 total calls**). Use the arrows and page numbers at the bottom to move between pages.

| Column    | Details                                                                                         |
| --------- | ----------------------------------------------------------------------------------------------- |
| Direction | ↗ **Outbound** or ↙ **Inbound**.                                                                |
| Number    | The number you called, or the caller's number.                                                  |
| Duration  | Minutes and seconds (m:ss). Missed calls show 0:00.                                             |
| Status    | **completed** (green), **No Answer** (yellow, includes missed calls), or another outcome (red). |
| Date      | Date and time in your browser's time zone.                                                      |

New here? You'll see **No calls yet** until you make or take your first call. For recordings, transcripts, and organization-wide call history, use [Call Logs](https://docs.vinsi.ai/telephony/callLogs).

## FAQ

| Question                                       | Answer                                                                                                                |
| ---------------------------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| Why don't the dashboard and my Call Log match? | The dashboard counts everyone in your organization; Call Log shows only your calls.                                   |
| Why are my AI agent calls missing?             | Phone reports cover people's calls only. AI agent calls are in [Call Logs](https://docs.vinsi.ai/telephony/callLogs). |
| Why do daily totals look shifted?              | Days and hours are grouped in UTC, not your local time.                                                               |
| I don't see the Phone product or a menu item.  | Ask an organization admin to grant the Phone permission and the item's permission.                                    |
| "Failed to load dashboard data."               | Refresh the page. If it persists, contact VINSI support.                                                              |
| The Export button is disabled.                 | The report has no rows for the selected range — pick a longer range.                                                  |