Ticketing System

Overview

The VINSI ticketing system is designed to streamline service desk operations by giving your team a centralized place to submit, track, and resolve issues.

VINSI AI analyzes each ticket as it comes in, automatically suggesting a category and urgency level based on the issue description. This helps your team prioritize effectively and ensures critical issues are never overlooked.

Create Ticket

1. Log into the VINSI AI SaaS platform
2. Navigate to Ticket System
3. Click + New Ticket button:

4. Add a Subject — provide a brief, clear summary of your issue
5. Add a Description — describe your issue in detail; the more context you provide, the faster your ticket can be resolved
6. Set the Urgency — indicate how critical the issue is. VINSI AI will review your description and suggest an urgency level to help guide your selection
7. Select a Category — classify your inquiry so it is routed to the appropriate team
8. Set a Resolution Deadline — specify when you need the issue resolved by
9. Assign the ticket to the relevant team member responsible for handling it