# Ticketing System Manage and resolve service desk requests with AI-assisted categorization and prioritization. Created March 27, 2026 ## Overview The VINSI ticketing system is designed to streamline service desk operations by giving your team a centralized place to submit, track, and resolve issues. VINSI AI analyzes each ticket as it comes in, automatically suggesting a category and urgency level based on the issue description. This helps your team prioritize effectively and ensures critical issues are never overlooked. ## Create Ticket 1. Log into the VINSI AI SaaS platform 2. Navigate to **Ticket System** 3. Click **\+ New Ticket** button:  4. Add a **Subject** — provide a brief, clear summary of your issue 5. Add a **Description** — describe your issue in detail; the more context you provide, the faster your ticket can be resolved 6. Set the **Urgency** — indicate how critical the issue is. VINSI AI will review your description and suggest an urgency level to help guide your selection 7. Select a **Category** — classify your inquiry so it is routed to the appropriate team 8. Set a **Resolution Deadline** — specify when you need the issue resolved by 9. **Assign** the ticket to the relevant team member responsible for handling it