Billing & Plans

Overview

Open your avatar menu and choose Billing (admins and members with Billing permission). Your minute balance shows in the avatar menu as Available Minutes — click it to buy more. Payments are processed securely by Stripe.

Support Plans

Plans include team seats, monthly minutes, onboarding, and support. Plan minutes reset monthly.

Additional users are $49/user/month; additional minutes are $0.30/minute.

Purchase a Plan

1. Click Purchase Plans in the top bar, or go to Billing and open the plans. Plans are on the Business and Enterprise tabs.
2. Click Purchase Support Plan on the plan you want.
3. Read the Support Service Agreement to the end (you can Download Agreement), then tick I have read and agree to the Support Services Agreement. VINSI Voice also lets you add users and monthly minutes here.
4. Review the order summary and click Proceed to Secure Checkout.

After payment you'll see Thank You for Your Purchase!, and a VINSI Success Manager will reach out to schedule onboarding.

Minutes

AI agent calls and faxes (1 minute each) use minutes. Plan minutes are used first, then purchased minutes. The Billing page shows Previous Month, Current Month, Plan Minutes (used / total), and Purchased Minutes.

Buy Minutes

1. Click Available Minutes (or Buy Minutes) in the avatar menu.
2. Pick 500, 1,000, 2,500, 5,000, or 10,000 minutes, or enter an exact amount.
3. Optionally enter a Discount Code and click Apply.
4. Click Secure Checkout and pay.

Minutes are $0.30 each.

Auto Recharge

Avoid running out mid-campaign. Admins can set this in Settings → Balance Auto Reload → Auto Recharge:

1. Set When balance goes below (minutes).
2. Set Bring my balance back up to — each recharge buys enough minutes to reach this balance (it must be higher than the trigger).
3. Click Save. If no card is saved, you'll be asked to add one.

Balances are checked hourly. Use Disable auto recharge to turn it off. The Balance Notifications tab sets the balance at which your organization's owner and admins get a low-balance email — one email each time the balance drops below it.

Other Charges

Billing History & Invoices

The Billing History grid lists Date, Amount, Description, Type, Status, and Invoice. Filter by type (Minutes Purchase, Phone Number Purchase, Support Plan, and more), search descriptions, or pick a date range (Today, This Week, This Month, Previous Month, This Quarter, or custom). Click Invoice (or Receipt) to open or download it.

Manage & Cancel Subscriptions

Go to Settings → Manage Plans (admins):

• Support Plan — shows your plan and remaining plan minutes. Cancel Support Plan keeps the plan active until the end of the billing period.
• Phone Numbers — release numbers you no longer need (unassign agents first).
• All Subscriptions — every subscription (seats, add-ons) with renewal dates and Cancel.

FAQ