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Phone Dashboard & My Call Log

Track your team's calls, texts, and faxes with charts and exportable reports, and review your own call history.

Created: September 16, 2026

Updated: September 16, 2026

Overview

Switch to the Phone product from the product switcher in the header. Its Dashboard shows organization-wide activity for people using VINSI Phone — softphone and desk phone calls, text messages, and faxes. Call Log shows only your own calls.

The Phone product is included with any purchased support plan. Without one, Phone pages show Phone requires a plan with a View plans button (see Billing).

AI phone agent calls aren't included here — find those in Call Logs. Voicemails have their own page, see Voicemail.

Organization admins see every item. Members see the Phone product and each item only when their permissions allow it — see Roles & Permissions.

Menu item	What it does	Permission
Dashboard	Charts and reports (this page).	Phone
Softphone	Make and receive calls in the browser. See Softphone.	Softphone
Text Messages	Send and receive texts. See Text Messages.	Text Messages
Fax	Send and receive faxes. See Fax.	Fax
Call Log	Your personal call history.	Call Logs
Voicemail	Your voicemail inbox. See Voicemail.	Organization admins
Admin	Shortcut cards to Phone Settings, Call Logs & Recordings, Phone Numbers, and AI Coach Settings. See Phone Settings.	Organization admins

Phone Dashboard

The top of the Phone Dashboard has quick links to Softphone, Text Messages, Fax, and Call Log. Below are four tabs: Overview, Call Analytics, Messaging & Fax, and Reports.

Each tab has its own date range in the top-right: Last 7 days, Last 30 days (default), Last 90 days, Last 180 days, or Last 365 days. Days and hours are grouped in UTC.

Overview Tab

Four totals for the period — Calls, Call Minutes, Text Messages, and Faxes — followed by:

Chart	Shows
Calls per Day	Inbound and outbound calls each day.
Call Minutes per Day	Total talk minutes each day.
Text Messages per Day	Texts sent and received each day.
Faxes per Day	Faxes sent and received each day.

Call Analytics Tab

Chart	Shows
Calls by Member	Call count for the 12 busiest members.
Minutes by Member	Talk minutes for the same members.
Busiest Hours (UTC)	Calls by hour of the day.
Calls by Status	Share of calls by outcome, such as completed or no-answer.

Messaging & Fax Tab

Chart	Shows
Texts by Member	Sent and received texts for the 12 most active members.
Text Messages per Day	Texts sent and received each day.
Fax Pages per Day	Total fax pages each day.
Faxes by Status	Share of faxes by status, such as delivered or failed.

Reports

The Reports tab lists report cards grouped into Softphone Calls, Text Messages, and Fax. Pick a date range, then click a card to open the report. Click All Reports to go back.

Available Reports

Group	Report	Shows
Softphone Calls	All Calls	Every call with member, direction, From, To, minutes, and status.
Softphone Calls	Inbound Calls	Calls received on member lines and hunt groups.
Softphone Calls	Outbound Calls	Calls placed from the dialer and desk phones.
Softphone Calls	Missed / Incomplete Calls	Calls that didn't complete normally.
Softphone Calls	Longest Calls	Calls ranked by duration.
Softphone Calls	Calls by Member	Calls, inbound, outbound, total and average minutes per member.
Softphone Calls	Daily Call Volume	Calls and minutes per day by direction.
Softphone Calls	Hourly Call Distribution	Calls and minutes by hour (UTC).
Softphone Calls	Calls by Status	Calls and minutes per outcome.
Softphone Calls	Top Dialed Numbers	Most-called outbound numbers, with the last call time.
Softphone Calls	Top Inbound Callers	Numbers that call you the most.
Softphone Calls	Monthly Usage	Calls, minutes, texts, and faxes per month.
Text Messages	All Text Messages	Every text sent and received, with a message preview.
Text Messages	Texts by Member	Messages, sent, and received per member.
Text Messages	Daily Text Volume	Messages sent and received per day.
Text Messages	Text Conversations	Messages grouped by the other party's number, with the last message time.
Text Messages	Unread Messages	Incoming texts nobody has read yet.
Text Messages	Texts by Status	Counts by delivery status (sent, delivered, failed).
Fax	All Faxes	Every fax with file name, pages, and status.
Fax	Failed Faxes	Failed faxes with the error reason.
Fax	Faxes by Status	Faxes and pages per status.
Fax	Daily Fax Volume	Faxes sent and received, and pages, per day.

Sort, Page & Export

Click a column header to sort.
Choose 10, 25, 50, or 100 rows per page at the bottom of the table. The row count is shown next to the export button.
Click Export to Excel to download the report as an .xlsx file. Exports include up to 10,000 rows — narrow the date range if a report has more.

My Call Log

Open Phone → Call Log to see calls you placed or answered on your softphone or desk phone, newest first, 25 per page. The total appears at the top (for example, 42 total calls). Use the arrows and page numbers at the bottom to move between pages.

Column	Details
Direction	↗ Outbound or ↙ Inbound.
Number	The number you called, or the caller's number.
Duration	Minutes and seconds (m:ss). Missed calls show 0:00.
Status	completed (green), No Answer (yellow, includes missed calls), or another outcome (red).
Date	Date and time in your browser's time zone.

New here? You'll see No calls yet until you make or take your first call. For recordings, transcripts, and organization-wide call history, use Call Logs.

FAQ

Question	Answer
Why don't the dashboard and my Call Log match?	The dashboard counts everyone in your organization; Call Log shows only your calls.
Why are my AI agent calls missing?	Phone reports cover people's calls only. AI agent calls are in Call Logs.
Why do daily totals look shifted?	Days and hours are grouped in UTC, not your local time.
I don't see the Phone product or a menu item.	Ask an organization admin to grant the Phone permission and the item's permission.
"Failed to load dashboard data."	Refresh the page. If it persists, contact VINSI support.
The Export button is disabled.	The report has no rows for the selected range — pick a longer range.