Assets

Overview

Assets is your organization's inventory. Each asset records what the item is, where it is, who uses it, who manages it, and its purchase, warranty, and network details.

Open it from Admin in the ticket system's top navigation, then select the Assets card under Asset Management. You can also go straight to /ticket-system/assets.

The page header reads Manage inventory and equipment with the total count. When filters are on, it also shows how many assets are shown.

The Asset List

Summary cards at the top count your assets: Total, In Use, Available, Under Repair, and Retired.

The table shows these columns:

On smaller screens some columns are hidden, and on phones the list turns into cards. Tap a card to open its details.

Search and Filters

The search box matches display name, asset tag, serial number, MAC address, the assigned user, and location.

Click Filters to open the filter panel. You can filter by Asset Type, Status, Location, Department, and Assignment (Assigned or Unassigned). The panel shows Showing X of Y assets. Click Clear All to reset.

Row Actions

Each row has an Actions menu:

• View details — shows the asset's Overview, Assignment, Identifiers, and Purchase / warranty sections.
• Edit — opens the asset form.
• Create ticket — opens the New Ticket form on the Tickets page.
• Scan/update identifiers — opens the asset form with photo extraction ready, so you can fill in serial number, MAC address, and asset tag from photos.
• Print Label — opens the label preview for this asset.
• Retire — sets the status to Retired right away.
• Delete — permanently removes the asset after you confirm. This can't be undone.

Add New and Delete only appear for users with write access to the ticket system.

Adding and Editing Assets

1. Click Add New (or Edit on an existing asset).
2. Under Asset Info, enter a Display Name (required), Asset Tag, Asset Type, and Status. Then add Manufacturer / Vendor, Model, and Serial Number.
3. Under Location & People, set Location, Department, Used By, and Managed By.
4. Optionally fill in Purchase Info (Purchase Date, Warranty Expiry, Purchase Cost) and Network Info (IP Address, MAC Address, Operating System), plus Notes.
5. Click Create Asset or Update Asset.

New assets start with the status In Use. The Status choices are Available, Disposed, In Repair, In Use, Lost, and Retired.

Extract Data from Photos

At the top of the form, the Extract Asset Data panel lets AI read labels, serial numbers, ports, and stickers for you. The image button next to Serial Number and MAC Address opens the same tool.

1. Click Extract from photos.
2. Click Take/upload photos. On a phone this can open the camera. You can add up to 5 images (up to 10 MB each).
3. Click Analyze photos.
4. Found values fill in any empty fields. Detected fields lists what was read, along with a confidence score. Click Apply all fields to overwrite fields that already have values.
5. Click Done, check the values, and save the asset.

The tool can read display name, asset tag, asset type, manufacturer, model, serial number, MAC address, IP address, and operating system.

Asset Types and Vendors

Asset types and vendors are managed on the Administration page under Asset Management:

• Asset Types — click New Asset Type and enter a Name, Description, and Icon.
• Vendors — click New Vendor and enter the name and contact details.

Once you create asset types, Asset Type in the asset form becomes a list of your types (-- Select Type --). Until then, it offers the built-in types: Computer, Laptop, Monitor, Network Device, Other, Peripheral, Phone, Printer, Server, Software, and Tablet.

Once you add vendors, Manufacturer / Vendor becomes a list of your vendors (-- Select Vendor --). Until then, it's a text box (for example, Dell, HP).

Assigning Assets

Used By and Managed By list your organization's members by name and email. Used By is the person who has the asset. It appears in the Assigned To column and drives the Assigned / Unassigned filter. Managed By is the person responsible for the asset.

Assets also appear on people's records in Administration:

• Agents — open an agent and select the Assets tab. It lists assets where the agent is Used By or Managed By.
• Requesters — open a requester and select the Assets tab. Pick an asset from the dropdown and click Add Member to link it. Click Remove to unlink it. Deleting a requester unlinks their assets.

Assets and Tickets

Create ticket opens the New Ticket form on the Tickets page so you can log an issue while you look at an asset.

Tickets created from an asset's QR label are linked to that asset automatically. See QR Support Page below.

Printing Labels

Each label shows your organization name, the asset's display name and tag, the text Scan for support, and a QR code. You can also add the serial number.

1. For one asset, choose Print Label from its Actions menu. For several, tick the checkboxes and click Print Labels (n) in the header or the selection bar. Select all shown picks every asset that matches your filters. Clear selection unticks them.
2. The label preview opens in a new tab. Choose a size: 2 x 1 inch (default), 3 x 2 inch, or Custom (enter width and height in millimeters).
3. Tick Serial to print the serial number.
4. Print one of two ways:
   • Print using system dialog — use any printer set up on your computer.
   • Print Bluetooth thermal — send labels straight to a Bluetooth label printer. First choose the protocol, TSPL label or ESC/POS receipt. For TSPL, also choose 203 dpi or 300 dpi. Then pick the printer in the browser prompt.

QR Support Page

Scanning a label's QR code opens a public Asset support page. It needs no sign-in. The page shows your organization's name and logo, plus the asset's name, tag, type, manufacturer, and model. The person reporting the issue fills in:

• Name and Email or phone
• Issue category — Hardware issue, Network issue, Software issue, Access issue, or Other
• Description
• Attachments — up to 5 images

When they click Create support ticket, they see Ticket created and a reference number. The new ticket has:

• A subject of Category: Asset name
• Type Incident, priority Medium, and source Asset QR
• A link to the asset

The contact is added as a requester if they aren't one already, and your ticket-created workflows run as usual.

Import and Export

Export downloads your assets as a CSV file.

Import uploads a CSV file. The first row must hold column headers, and every row needs a Display Name (or Name). Rows without one are skipped. Headers aren't case-sensitive. These columns are recognized:

After the import you'll see Successfully imported N assets. If some rows fail, you'll see Imported X of Y instead.